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SHIPPING & RETURN POLICY



Shipping

What is the cost of shipping?

For all orders above Rs. 800, shipping is done free of cost. A shipping charge of Rs. 99 is applicable to all  orders  under Rs. 800.

How long will it take for the order to reach me?

Please refer the product page for estimated shipping and delivery timelines for both domestic and  international  orders. From the time of order placed, it takes about 5-7 days for domestic orders and 7-10 days for  international  orders to reach you.

If you have placed an order with multiple items, please note that your items may arrive in multiple  shipments. The  estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays  beyond our  control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has  not reached  you by the expected delivery date, please write to us at royalcollectionnsk@gmail.com and we will try our best to  resolve your issues.

My order has been shipped. Can I track it?

For orders within India, once your order has been dispatched, you can track the order from My Order  section.

You can track the status of your package 24 hours after your order is dispatched from our warehouse  or vendor  location

Returns, Refunds, Cancellations and Exchanges

What is the return policy on Royal Collection App?

Most of our products are eligible for return and replacements for domestic orders. There are some  items that are Made  to order which are not eligible for returns. The return and exchange policy for every product is  clearly mentioned  on the product page. Please note that international orders are not eligible for returns or  exchanges.

If the product is eligible for return/ replacement, you can raise the return/ replacement request  from My Order  section in App within 7 days of delivery to request return and replacement. Only products which  are unused, unworn,  unwashed, undamaged, with all its labels and tags completely intact, in original packaging and  eligible for return  only can be returned/ replaced.

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier  partners will come to pick up  the item within 3-5 business days after your return request has been received. Once pickup  is done, your refund will  be initiated from our end.

Can I cancel my order?

You can cancel your order within 24 hours of order through My Order section or by writing  to us at   royalcollectionnsk@gmail.com

**RoyalCollection reserves the right to cancel any order without pre-confirming the  customer at any time and may verify  any order before shipping the same to the customer that may include having a verbal or  written confirmation from the  customer.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit  card where the payment was made  from. For Cash on Delivery orders customers will be required to provide bank  details/UPI ID where they would like to  receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 3 business days in case of cancellation of an  order. In case of returns, we will  refund the money after the product has been picked up by our courier partner.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days  of delivery. Please do note there are  some items that are not returnable or exchangeable.

My garment does not fit me. What can I do?

If the product does not fit and you would like a new size, please request  for a size exchange through My order  section or the customer service team within 7 days of receiving the  product. In some cases, minor size and fit  alterations might be available for orders placed within India. Our team  will try its best to help you for any size  exchanges, alterations subject to availability. In case the size you  have requested is not available we will offer  you the option to return the product instead.